WHAT OUR PEOPLE SAY

What’s the best bit of advice you could give you a new starter? If there is something specific you want to achieve, work hard and ACS will help you to achieve it, but you need to make sure management are aware of it so they can help.

What’s the best thing about working for ACS?The people, even if you have loads of work to get through and the tightest deadlines, the people I work with are always willing to stop what they’re doing to help.

How would you describe your role? My role as a Team Leader consists of running a team of four brokers who vary in experience from trainees to established team members. I keep track of the teams’ figures and KPIs whilst also mentoring them. I also work with my individual list of clients and ensure I reach my personal targets.

What’s the part of the role you enjoy the most? The many mini victories that are the direct result of hard work and the relationships you build within the company and externally with clients.

What do you wish you had been told about the role that you hadn’t? Sometime you do the impossible to win flight and still lose it.

What’s the part of the role you enjoy the most? Flying on cargo planes to places all over the world. There is nothing better than the view from an IL-76 F navigator window.

What’s the best bit of advice you could give you a new starter? Keep your head down and commit two solid years of hard work, they are the building blocks for your ACS career.

What’s the element of the role that you find the toughest? Meeting clients’ expectations. Over the years you build yourself a reputation, keeping it is the hardest part.

What do you wish you had been told about the role that you hadn’t? After your year of training, you‘re on your own and you have to be motivated to come in everyday and get on the phone. You choose who to call and which clients you want to approach.

What’s the best bit of advice you could give you a new starter? Work has to be the priority for at least the first two years. Understand that you are a trainee, listen to everything and say yes to every opportunity.

Is your role what you expected it to be? More than what I expected. This is now a lifestyle, not a career. I never thought I would be someone that so many people relied on to get them to important events and places. No day is ever the same.

What do you wish you had been told about the role that you hadn’t? That it will make you cry. That it’s not 24/7/365... it’s 25/8/366.

What do you wish you had been told about the role that you hadn’t? Don’t be put off by all the technical aspects of the role – that will come with time especially with the hands on training. Being a great sales person is also about relationships. 

What’s the best bit of advice you could give you a new starter? What you put into your first 18 months, really does set you up for your career at ACS. Hard work, being tenacious and being organised, really does pay off. Treat your 5050 enquiries like external clients – the better you are, the more chance your counterpart has in selling the flight, plus they’ll look after you the next time they have a flight in your region.

Is your role what you expected it to be? My role is actually more diverse than expected. Besides my own brokering and driving team performance I get involved in other matters to such as marketing, legal, purchasing, traveling and more to increase the departments grip of our market.

What’s the part of the role you enjoy the most? Seeing Brokers excel and reach targets, then seeking higher and more demanding targets as a result of this.

What do you wish you had been told about the role that you hadn’t?That sometimes even if you do your best to meet your clients expectations there’s some charters that won’t fly with you, you can’t lose your motivation.

Is your role what you expected it to be? It definitely passed my expectations, never thought aviation could be so interesting; every day is a different story, surely one of those life changing jobs.